Hi, can I switch my in-person appointment with Dr. Smith to a virtual consultation instead?
Absolutely! Dr. Smith offers virtual consultations as well. You can easily update your appointment by clicking here.
Partnering with Digital Health Innovation to implement a custom AI chatbot has been a game changer for us. Our extensive—and ever-growing—telehealth content can easily overwhelm visitors searching for specific answers. The chatbot helps users quickly find what they need, significantly improving their experience while reducing our team’s workload. With limited staffing and level funding since 2011, this tool has enabled us to deliver high-quality support more efficiently. After just six months and two rounds of chatbot “training”, we couldn’t be more pleased with the results.
”Significantly improved customer experience while reducing our team’s workload.”
Studies show that 90% of customers consider an “immediate” reply defined as 10 minutes or less, essential when they have a customer service question.
This expectation for rapid information places additional pressure on healthcare businesses to deliver prompt, accurate, and accessible healthcare information. Traditional methods often struggle to meet these demands, leading to frustration for both staff and those seeking assistance.
AI is rapidly transforming industries, and Telehealth Resource Centers and Healthcare businesses can intelligently leverage this revolution. Instead of generic, one-size-fits-all AI, DHI ensures that your chatbot works with your organization’s own expertise, using proprietary methods to decrease hallucinations and specialized information to deliver tailored, reliable, and highly relevant responses.
AI chatbots can handle up to 80% of routine inquiries, reducing staff workload and allowing human agents to focus on more complex tasks.
Businesses using AI chatbots see a 40% increase in customer satisfaction due to faster response times and personalized interactions.
AI-driven automation can reduce customer support costs by up to 30%, improving business profitability.
AI chatbots deliver 90% accuracy in answering healthcare-specific queries, ensuring reliable information is provided.
Available 24/7, AI chatbots ensure patients and users receive instant support anytime, anywhere.
With 10+ years of experience, DHI has built healthcare solutions for state health departments, medical universities, and other leading organizations. Our track record includes:
We understand the importance of accuracy, professionalism, and a seamless user experience. Our AI chatbot isn’t just smart—it’s tailored to empower healthcare organizations with personalized, next-level support.
