Website Digital Health Innovation
Digital Health Innovation (DHI) is hiring a contract remote Onboarding Specialist. The objective of this role is to set up, guide and support customers in the use of our software, leaving customers happy, confident and self-sufficient. This is a professional role that takes full charge of the customer setup and onboarding experience in coordination with the DHI team. The adoption process generally includes understanding the customer’s use-case, preparing the platform for their requirements, and the facilitation of training, onboarding, documentation and support activities until clients are self-sufficient. DHI will provide the Specialist with software training. Opportunities for upward mobility are available.
This is a fully remote, home-based position open to applicants in the United States.
- Status: Independent contractor, long-term
- Location: Remote (home-based), United States
- Hours: Approximately Monday through Friday, 12:00 PM–5:00 PM CST
- Compensation: Base pay starting at $22 per hour. Final offers depend on prior experience, skill level, and role responsibilities. Paid every two weeks.
- Application deadline: Thursday, October 22, 2026
About Us
Digital Health Innovation (DHI) and Behavioral Health Innovation (BHI) together form a boutique healthcare software company based in the Charlotte, North Carolina area. We specialize in white-labeled cloud-based platforms that help universities, K-12 school districts, and mental and behavioral health organizations support the people they serve. Founded on more than 30 years of behavioral health and technology leadership, we combine rigorous security and software standards with the responsiveness and personal attention of a dedicated focused team.
Responsibilities
These may vary slightly per customer, but generally include:
- Lead, coordinate and facilitate customer platform setup, training and onboarding for new users.
- Configure and record the platform preferences for each customer (roles, settings, workflows, and similar).
- Plan, coordinate, and communicate timelines with customers and DHI-BHI staff.
- Obtain customer details needed for setup to coordinate the timeline for customer education, onboarding and obtaining customer inputs.
- Train customer staff (typically school and university staff) live via video to empower customer self-sufficiency and competence in the use of the platform.
- Create, document, and maintain onboarding workflows, checklists, and templates where none exist. Follow them consistently and improve them after each customer.
- Anticipate and prevent problems: identify blockers such as approvals, term start dates, and access early, and raise them before they delay go-live.
- Keep accurate records of each customer’s status, decisions, and open items.
- Escalate product issues and feature requests to the development team with clear, reproducible details in a timely manner.
- Daily video coordination meetings with DHI and/or customers.
- Serve as a liaison between customer and DHI-BHI staff and support the customer as needed.
Qualifications
- 3 to 5 years software onboarding, or customer-facing role, owning processes end-to-end.
- Tech-savvy: learns software quickly, is comfortable configuring software, and can do basic troubleshooting.
- Detail-oriented, organized, and reliable at follow-through.
- Self-leadership. Takes initiative in the work without needing prompting, post training.
- A record of creating workflows, checklists, or documentation where none existed, following and improving them.
- Excellent spoken and written English, with the ability to explain technical steps to non-technical staff.
- Sound judgment and composure with busy or frustrated staff, and a serious approach to commitments.
- Own computer with adequate performance, and stable internet suitable for video conferencing.
Preferred
- Experience with higher education, healthcare, or behavioral health technology.
- Prior software implementation, onboarding, or customer training experience.
How To Apply
Apply using the button below. You will need a Gmail account, your resume, and a short selfie video. While we’re a friendly bunch, we’re also super-busy, so contact with company staff outside of the application process will not be accepted.
Adaptive Telehealth is a brand name under Digital Health Innovation and Behavioral Health Innovation. DHI and BHI consider all qualified applicants without regard to race, color, religion, sexual orientation, national origin, age, disability, genetic information, or veteran status.